Answer:
When you book with OTA (Online Travel Agents) site, your
information are limited to what it shows on the screen. Also,
you pay an inflated price because of their hefty commissions.
More over, no one contacts you to greet you after booking. You
are just a number, a statistic.
We, the hotel
operator also can't reach you because we don't have your number.
Sometimes, overbooking can happen because OTA bookings are not
sync with hotels calendar.
However, when you book
directly with us, you can contact us easily for more up-to-date
information. You can also talk to us for custom arrangement,
such as,
Want to give a special anniversary surprise?
Yes, you can.
Want to have nearby room arrangement? Yes,
you can.
Want to know more about other activities? Yes, you
can.
To show our sincerity, we will match any price
that you can find on other OTA (online travel agent site).
Therefore, you will always have the cheapest rate.
After payment, your name is registered straight away
into our calendar. So you can have total peace of mind knowing
you are in good hand.
Now, that's the beginning of
good customer experience.
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